Online Customer Service Engagement Sessions

A customer service representative provides information to a forest visitor at the Divide RD office. Always striving to better serve our customers, our Visitor Information Specialist (VIS) Team is now hosting an Online Information Session, with featured guest speakers, once a month, from 5:00 to 6:00 p.m. Co-sponsored by our interpretive partners at the San Juan Mountains Association, we will provide a Zoom link for each month’s session via the RGNF Facebook page and we encourage those interested to join us.

To make our sessions more interactive, we invite special guests to kick-off our sessions. These RGNF employees will provide a short presentation about their area of expertise and remain available to answer questions afterwards. After the presentations, we will provide an open forum for you to ask your questions about the Rio Grande National Forest.

While we can’t immediately provide maps or forest product services at that time, we can provide information on how and when to get them. In addition, we can provide information on recreational activities, road and trail status, any restrictions that may be in place and just about everything else Rio Grande National Forest related.

The meetings are facilitated by one of our VIS staff and while we don’t anticipate it, we may need to regulate the # of visitors in the meeting room. This is a great way to interact with your national forest professionals and shape the customer service needs of the future. We look forward to seeing you on our next Online Customer Service Engagement Session.

Here is the Forest Specialist Series Monthly schedule:

Session Date

Topic of Discussion


Jan. 27, 2021

Time: 5:00

Cross country skiing and ice fishing on the Rio Grande NF. 

Specialist from the RGNF Supervisor's office

Feb. 17, 2021

Time: 5:00

Canada Lynx - a snow adapted animal

Specialist from the Divide Ranger District 

Mar. 17, 2021

Time: 5:00

Seasonal closures on forest roads

Joe Pacheco - Rio Grande NF Roads Manager
Law enforcement officer(s)

April 7, 2021

Time: 5:00

Differences of land managing agencies in the San Luis Valley and Upper Rio Grande.

Agency partners - to be determined

Key Contacts

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