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New agency-wide Employee Assistance Program


Portrait: Tina Terrell.
Associate Deputy Chief Tina Terrell, National Forest System

Employee health, safety and well-being are our highest priorities, and we’re taking several steps to better support you and ensure you have tools and resources to maintain your health and wellness. We’re happy to announce that we’ve entered into an agency-wide Employee Assistance Program contract with Espyr to offer no-cost, professional help when you need it to solve work or personal problems. The Employee Assistance Program offers guidance in many areas, including:

Life adjustments Relationship issues Financial matters Legal issues
Childcare referral Eldercare resources Emotional issues Work problems
Substance abuse Stress Crisis Marital/Family problems

EAP contact information

Phone: 833-621-2989

Web: https://forestserviceeap.com/ (Member login/Company ID: USFS)

Smartphone app: Espyr Connect (Install on work or personal cell phone)

This service is available to all employees and their families, regardless of appointment type or duration, including those in 1039 (temporary) and administratively determined appointments as well as permanent full-time, permanent part-time, permanent seasonal and Pathways employees. Further, employees and their families may continue to use EAP up to six months after separation from employment.

There are various ways to access care and support, including in-person, video, telephone, chat/text or online messaging counseling. Our goal is to make sure everyone receives consistent, quality support and services via whatever method they are most comfortable with.

Espyr offers a 24/7 toll-free line, and all calls will be answered by certified clinicians. Further, clinicians with experience supporting first responders (fire and law enforcement) will be available to assist you. Please see this Espyr information sheet and these EAP FAQs for more information (internal links).

While Espyr is now available to provide support to the majority of the Forest Service, Regions 1, 3, 4, 6 and the Pacific Northwest Research Station will continue under their existing contracts/vendors and transition to this new EAP service once their existing contracts end.

We understand there may be a bit of confusion as we transition to an agency-wide contract, but we are confident that this transition will lead to expanded and consistent care for all employees.

If you have any questions or concerns, please contact Shelly Pacheco at shelly.pacheco@usda.gov or 505-328-5725.
 

https://www.fs.usda.gov/inside-fs/leadership/new-agency-wide-employee-assistance-program