CIO: Change to as primary email address set to begin first week of April

The Main Point

The Chief Information Office will begin transitioning primary USDA Forest Service user email accounts to beginning the week of April 1 as an important next step in the OneUSDA Email project. The change will occur in batches over the next several months. Employees will be notified by email one week before and the day before their email account is scheduled for the change.

Currently, your and email accounts have been simultaneously operational for months, but your email has been operating as the primary email for sending messages. Once the upcoming switchover occurs, your email will be the primary email for sending messages. You’ll send emails through Outlook as you currently do. You’ll also continue to receive both and emails to your Outlook inbox as you do today. The only change you may notice is that when you send an email after your primary email address has been switched, your email will appear to the receiver as coming from your address instead of from your address.

Important Information to Keep in Mind

Your email address is not going away! After the switch, addresses will continue to operate as a secondary email for receiving email and will be delivered to your Outlook inbox along with your email as is currently happening today. Additionally, you’ll still be able to use your email address for online profiles or applications that you’ve set up with an contact address or login (e.g., Adobe Acrobat DC, Office 365).

The Global Address Book in Outlook will automatically update as primary addresses are transitioned to

The upcoming change affects only employee email accounts. It will not affect new user email accounts created after March 1, 2019, or user accounts that were re-enabled after March 7, 2019. These two groups have already transitioned to primary addresses.

Finally, shared/project mailboxes and PDLs will be updated with this change later in FY19.

What You Need To Do

  • Be on the lookout for email notifications in April or May from the OneUSDA Email project team regarding your transition date and important information. The project team will send targeted emails to user groups as each user group is scheduled for the transition.
  • All Forest Service employees should have followed instructions in previous emails to properly identify their assigned email address (your address is very different from your address). You can validate your new email address now by using this email validation tool. If you find your email address is incorrect, contact the Customer Help Desk and reference KBA00106759: FS: Email: OneUSDA Email Support MASTER.
  • If you have not already changed your email signature block to reflect your email address, please take a moment now to do so by using the email signature generator or by following the instructions in KBA00106759: FS: Email: OneUSDA Email Support MASTER.
  • For additional project information, including a list of frequently asked questions, visit the project web page

Help is Available

For questions related to how the OneUSDA unified email initiative might impact an application you manage, or for general questions about the timeline or scope of the project, please email the OneUSDA email team.

For technical help call the Customer Help Desk at 1-866-945-1354 (TTY: 1-800-877-8339), start a chat with a CHD agent, or type the full KBA number or “keywords” in double quotes into the Search box on the CHD site to find helpful knowledge management documents.

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