CIO: Computer Reutilization Program is paused until inventory is available

PAge header - Reads: CIO Update; has a photo of a hummingbird drinking from a flowers

At the moment, we are currently experiencing a lack of refurbished Forest Service computer inventory for our Computer Reutilization Program [Internal Link]. Therefore, we will need to pause the program.


When inventory is available for the Computer Reutilization Program the program will restart. We will post this information on the Computer Reutilization Program   webpage. Please note that the program assesses business requirements and requests are filled based on a case-by-case basis.


With regard to the New Employee and Break Replace programs, they are still available to fill computer orders for Primary computers that meet eligibility.

USDA Forest Service employees that are moving to another location within the agency are required to take their primary computers with them.


In addition:

  • Local sites should evaluate their current inventory to see if there are computers available that are not being actively used (e.g., vacant–as in assigned to a vacant position, loaner, or secondary computers).
  • If you were sent a replacement computer, your old computer must be returned to the CIO Depot. Units should not have an inventory of computers that are not being used.
  • If the local site has computers that are validated as vacant, these computes should be returned to the CIO Depot using the Computer Recycling [Internal Link] process. Vacant-validated computers will help to increase the inventory used by the Computer Reutilization Program.

Help is available

For general questions relating to the Computer Reutilization Program that are not otherwise documented on the website, please send an email to PC Ordering.


For technical help call the Customer Help Desk at 1-866-945-1354 (TTY: 1-800-877-8339), start a chat with a CHD agent, or type the full KBA number or “keywords” in double quotes into the Search box on the CHD site to find helpful knowledge management documents.


The CIO is committed to providing reasonable accommodation in all of its activities, services, and programs for individuals with disabilities. If you require reasonable accommodation in accessing and using the information contained in this email, please email CIO News.


Visit the CIO News Archives  [Internal Link] for past emails.