CIO: Pinyon – Box Drive will be Installed on All Forest Service Computers Starting March 6, 2020

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Starting Friday, March 6, 2020, the Chief Information Office (CIO) will be installing Box Drive to all Forest Service computers. Box Drive allows users to access content in Pinyon through File Explorer.

Previously, Box Drive had to be manually installed from the Software Center.

What you need to do

If you already have Box Drive installed, you don’t need to do anything. 

To check if you have Box Drive, right click on the Start menu Title: start menu icon - Description: start menu icon and choose File Explorer.

If Box Drive is installed, you will see Box under Quick Access on the left side of the screen.

If Box Drive was not previously installed:

Once you receive the Box Drive installation, you will be prompted to restart. On restart you will see the following dialog box prompting you to login into Box Drive. Follow the instructions below.

  1. Enter your email address and click Next
  2. You will be redirected to eAuth login page
  3. Login using your LincPass or your eAuth username and password
  4. Once logged in, open File Explorer
  5. On the left-hand side under Quick Access you will see Box. Click on Box to view your files in Pinyon

Note to Box Sync users: The Box Drive installation will uninstall Box Sync. Files in the Box Sync folder will remain; however, they will not sync to the server. Once Box Drive is installed on your computer, verify all content appears in Box Drive, then remove the Box Sync folder. Box Drive’s “Mark for Offline” feature replaces

Box Sync.

For more Information on installation of Box Drive and removal of Box Sync, please refer to the Pinyon Quick Reference Guide for Box Drive at (internal link).

Pinyon Q&A Sessions provide training on the use of Box Drive. See the schedule here (internal link).

Help is available
For additional assistance with Pinyon, visit Pinyon FAQs (internal link) and check out the Pinyon Get Started (internal link) folder for Quick Reference Guides and Known Issues. If you’ve had success using Pinyon, the Pinyon Team would like to hear about it. Send your story to

For technical help call the Customer Help Desk (internal link) at 1-866-945-1354 (TTY: 1-800-877-8339), start a chat with a CHD agent, or type the full KBA number or “keywords” in double quotes into the Search box on the CHD site to find helpful knowledge management documents.

The CIO is committed to providing reasonable accommodation in all of its activities, services, and programs for individuals with disabilities. If you require reasonable accommodation in accessing and using the information contained in this email, please email CIO News.

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