CIO: Pinyon – Documents not opening in Box

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An error is preventing some users from opening documents in Box. Attempting to open a document results in the message below to Install Box Tools. Do not install Box Tools. The feature impacted is the ability to Open, Edit and Save directly into Box. The CIO has isolated the issue to those involved in an IE security settings pilot. 




What you need to do

Do not install Box Tools as this will not fix the issue. The workarounds for now are:

1.     Use Box Drive (install instructions here),

2.     Install and use the Chrome browser by following instructions in KBA00109115: How to Install Chrome when not available in Software Center, or

3.     Download, Edit, and Upload a document instead of using Open.



Help is available

For additional assistance with Pinyon, check out the Pinyon Get Started folder for Quick Reference Guides and Known Issues. Visit the Pinyon FS Messages for past emails. Contact the Pinyon inbox at to report successes, or to provide suggestions for improvements or enhancements to Pinyon.


For technical help call the Customer Help Desk at 1-866-945-1354 (TTY: 1-800-877-8339), start a chat with an agent, or type the full KBA number or “keywords” in double quotes into the Search box on the Customer Help Desk site to find helpful knowledge management documents.


The CIO is committed to providing reasonable accommodation in all of its activities, services, and programs for individuals with disabilities. If you require reasonable accommodation in accessing and using the information contained in this email, please email CIO News.


Visit the CIO News Archives for past emails.