HR: Potential delay with direct deposit

Earnings and Leave Statements for pay period 7 (March 31–April 13) are not available yet on the Employee Personal Page. The National Finance Center expects them to be available on EPP by April 23.

  • Most employees should receive their direct deposit payments on Monday, April 22; however, some employees may not receive the direct deposits until Tuesday, April 23.
  • Most employees should receive the 2019 pay raise effective pay period 7.
  • Most employees should also receive the retroactive pay adjustments for pay periods 1–6 with their pay period 7 direct deposits.
  • Some employees may receive the retroactive pay adjustments as late as pay period 13 (June 23–July 6), which should be deposited by July 15. Some adjustments will need to be manually processed, which increases processing time.
  • Employees who need to submit corrected timesheets should not submit them until all pay adjustments are verified on their earnings and leave statements.

We appreciate your patience as we process the pay raise and retroactive payments.

What You Need to Do

Employees who do not see their direct deposit by Wednesday, April 24, should open an HR Help case.

Employees need to verify they have received the pay raise on their earnings and leave statements. The adjustment information should be in the remarks section in the pay period it is processed.

Employees who do not receive pay raise adjustments by July 15 (pay period 13) should open an HR help case.


If you need help, you can open an HR help case by calling 1-877-372-7248, option 2; emailing the HRM Contact Center; or visiting ConnectHR (internal link) and clicking on the HR Help link. For detailed instructions, visit the HR Help How-to Add a Case Guide (internal link).