If visitors are already angry or agitated, look for the signs that indicate a physical attack might be imminent. Some of these signs are when visitors:
- Stop talking or stop all movement
- Breathe deeply and rapidly
- Pale in the face and neck
- Tighten their lips over their teeth
- Furrow their eyebrows into a frown
- Break eye contact or make targeting glances
(the eyes lead to where people are going or
the actions they are going to take)
- Lower their heads and chins to their necks
- Clasp their hands or make fists
- Shift or drop their shoulders
- Rock back and forth
- Stretch