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    Author(s): Wilbur F. LaPage; Malcolm I. Bevins
    Date: 1981
    Source: Res. Pap. NE-484. Broomall, PA: U.S. Department of Agriculture, Forest Service, Northeastern Forest Experiment Station. 6p.
    Publication Series: Research Paper (RP)
    Station: Northeastern Research Station
    PDF: View PDF  (1.19 MB)

    Description

    A 4-year study of camper satisfaction indicates that satisfaction monitoring is a useful tool for campground managers to assess their performance and achieve a high level of quality control in their service to the public. An indication of camper satisfaction with campground management is gained from a report card on which a small sample of visitors rates 14 elements of their camping experience. Changes from year to year in element scores correlated in many cases with actual changes in management practices. Differences in composite scores between parks and park systems were consistent from year to year. On the average, no differences were found between public and private campgrounds in the composite satisfaction ratings.

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    Citation

    LaPage, Wilbur F.; Bevins, Malcolm I. 1981. Satisfaction monitoring for quality control in campground management. Res. Pap. NE-484. Broomall, PA: U.S. Department of Agriculture, Forest Service, Northeastern Forest Experiment Station. 6p.

    Keywords

    Campground management, recreation quality, visitor satisfaction

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