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Satisfaction monitoring for quality control in campground managementAuthor(s): Wilbur F. LaPage; Malcolm I. Bevins
Source: Res. Pap. NE-484. Broomall, PA: U.S. Department of Agriculture, Forest Service, Northeastern Forest Experiment Station. 6p.
Publication Series: Research Paper (RP)
Station: Northeastern Research Station
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DescriptionA 4-year study of camper satisfaction indicates that satisfaction monitoring is a useful tool for campground managers to assess their performance and achieve a high level of quality control in their service to the public. An indication of camper satisfaction with campground management is gained from a report card on which a small sample of visitors rates 14 elements of their camping experience. Changes from year to year in element scores correlated in many cases with actual changes in management practices. Differences in composite scores between parks and park systems were consistent from year to year. On the average, no differences were found between public and private campgrounds in the composite satisfaction ratings.
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CitationLaPage, Wilbur F.; Bevins, Malcolm I. 1981. Satisfaction monitoring for quality control in campground management. Res. Pap. NE-484. Broomall, PA: U.S. Department of Agriculture, Forest Service, Northeastern Forest Experiment Station. 6p.
KeywordsCampground management, recreation quality, visitor satisfaction
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