Evaluation of Two Fully Rugged Laptop Computers for the Forest Service
Other Considerations
Although life-cycle costs and customer service should be considered when choosing a corporate computing platform, these comparisons were beyond the scope of this project. Personnel from the CIO Mobile Computing Program surveyed Panasonic CF-30 and General Dynamics XR-1 customers to determine their overall satisfaction with both companies and their products. Items considered were the delivery of correct items and quantities, timeliness of deliveries, onsite and other technical support, and whether the customer would purchase or recommend this company’s products again. While both companies rated high, General Dynamics had a higher overall score than Panasonic.
During this evaluation, both companies provided excellent technical support. Panasonic had to supply a loaner laptop for testing. They did not supply the laptops ordered for testing until testing was complete. General Dynamics delivered their units on schedule.
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