What you need to do

To apply a personal retention tag to an individual email:

• Right-click on the email.
• Select Assign Policy to open the policy options menu.
• Select a desired timeframe or the Never option in the Retention Policy section of the menu.

To apply a personal retention tag to a user-created folder:

• Right-click on the folder.
• Select Properties to open the Properties window.
• Select the Policy tab at the top.
• Select a desired timeframe or Never from the Folder Policy drop down options.

For detailed information, including screenshots, follow the instructions in USDA’s Customizing eMail Retention Settings in Outlook document (internal link).

Help is available

For technical help call the Customer Help Desk at 1-866-945-1354 (TTY: 1-800-877-8339), start a chat with an agent (internal link), or type the full Knowledge Base Article number or keywords into the search box on the Forest Service Digital Work Place Portal (internal link) to find helpful knowledge management documents.

The CIO is committed to providing reasonable accommodation in all of its activities, services and programs for individuals with disabilities. If you require reasonable accommodation in accessing and using the information contained in this email, please email CIO News.

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