Skip to main content
U.S. flag

An official website of the United States government

Operation Care and Recovery

Four wildland firefighters silhouetted by the flames of a forest fire in front at night.

Our job now is to care—to care for our own, for the people we serve, and for the lands we manage. As a caring and responsive organization committed to core values of service and interdependence, the Forest Service is launching Operation Care and Recovery: a system-wide approach to supporting the Washington Office, regions, stations, Job Corp Centers, and communities in care and recovery from the all-hazard events of 2021, including fires, hurricanes and the pandemic.

Our intent is to create an efficient, centralized “one-stop shop” where our employees can go for assistance and find the care and recovery support they need. We will focus on five areas:

  • Helping our employees recover
  • Helping our administrative units recover
  • Helping the communities we serve to recover
  • Coping with short-term natural resource impacts
  • Meeting needs for long-term recovery
  • Pandemic/COVID-19 Resources

    Image of the COVID-19 virus.

    This link leads to an internal/employee page that can only be accessed by computers on the Forest Service network.

  • Roadmap for Accessing Mental Health Support

    Risk Management and Firefighter Safety and Health

    What’s available to you in the USDA Forest Service for mental health support?

  • Work Environment and Performance Office (WEPO)

    Chris French, Chief Moore & others look at a map to discuss post-fire treatment.

    "Working to ensure everyone feels safe, valued, respected and enjoys a sense of belonging."

Avatar of a faceless human character pointing at a map on the wall while two other sitting avatar humans watch.

We’re all Human…All of us go through difficult situations at the times and need help in dealing with issues that can dramatically affect our work and our lives. Reach out to your Employee Assistance Program (EAP) Provider.

While most regions and stations will begin their transition into the new contract, regions with current contracts will transition on a rolling basis once their current contracts end. Clients who call from these identified regions will be routed to their current EAP provider/contract plan.

  • FS Agency Wide, Regions 1 and 3:  ESPYR®
    • Member Login/Company ID:  USFS
    • Phone:  (833) 621-2989
    • *Access Code:  FSRegion1 or SWR3
    • Transition to Agency Wide EAP:
      • Region 1:  April 1, 2022
      • Region 3:  January 1, 2022
  • Region 4ComPsych®
    • Phone:  (888) 290-4327
    • *Access Code:  FSR4EAP
    • Transition to Agency Wide EAP:  January 1, 2022

  • Region 6 & Pacific Northwest:  Deer Oaks EAP Services
    • Phone:  (888) 993-7650
    • *Access Code:  EAPR6
    • Transition to Agency Wide EAP:  January 1, 2022

  • Contact Shelly Pacheco, for more information:
    Phone:  (505) 328-5725

Interim Directive for FSM 2358 - National Saw Policy

Good afternoon colleagues - In October 2020, the agency issued an Interim Directive (ID) for FSM 2358- National Saw Policy to extend expired sawyer qualifications for one year until October 8, 2021. This extension was issued in response to the COVID-19 pandemic and associated travel restrictions that limited the agency’s ability to conduct in-person saw trainings for staff to keep current on their saw certifications. The ID enabled the agency to continue mission critical operations that involve saw work.

We have heard that there is a need to provide another extension due to the ongoing pandemic and associated restrictions on travel and in-person trainings. I want to let you know that on October 8, 2021, a new Interim Directive to FSM 2358 - National Saw Policy will be published to extend expired sawyer qualifications until December 31, 2022. This extension only applies to sawyers with current certifications and does not apply to initial sawyer training and certifications. This extension will allow firefighting efforts to continue as well as other critical field work, and will allow ample time for necessary training and certification reevaluations to occur. The new ID will be posted here:

Please contact Pete Duncan, National Saw Program Manager, at with any questions.