Aug. 19, 2024 

Thank you for your feedback during the housing refund information session and your calls and e-mails to the Chief Financial Office/Budget & Financing contact center. We have compiled responses and identified questions that were not previously addressed in the FAQs. As a result, the FAQ’s have been updated on the Housing Hub SharePoint site to reflect the most common questions we received. 

All housing refunds retroactive to March 10, 2024, to present for eligible employees have been processed and we will continue to process refunds in regular intervals. If you have additional questions, please review the updated FAQs on the SharePoint site or contact the CFO/B&F contact center at 877-372-7248, option 1.

July 15, 2024 

WASHINGTON, D.C.—Chief Moore, Deputy Chief Mary Pletcher Rice and Chief Financial Officer Robert Velasco provided updated information about the housing rebate in a call with employees July 9.

The Chief Financial Officer, Budget & Finance, has been working diligently to establish and test new processes for implementing the housing refund. As a result, eligible employees should begin receiving housing refund payments no later than the week of July 22.

The retroactive payments to March 10, 2024, will not be in one lump sum but will be received in separate payments for each of the seven pay periods. These initial retroactive payments may be received over the course of several days. Employees will receive a separate email message notification for each pay period’s payment and there will be a delay of up to 10 business days between the email notification and receipt of the funds.

The schedule for reimbursement for payroll payments is posted on the CFO Budget & Finance SharePoint site: Over the Counter and Billing Module. Over on the National Housing Hub site, you will find frequently asked questions. For any questions, please contact the CFO Contact Center at 877-372-7248 option 1.