Some Forest Service employees are experiencing issues related to changes the U.S. Department of Agriculture made over the weekend, changing network usernames that use a nickname (also called “preferred names”) to legal names. For example, if your legal name is Susan, but your preferred name, Sue, was in your username, your login information has now been changed to your legal name, Susan.

This change may be impacting your ability to access applications, Teams, SharePoint, web Outlook, and the T-drive. Employees will also not be able to log into the network without a personal identification verification card, also known as “LincPass.” This change may impact other still unknown areas as well.  

The Chief Information Office is actively working with USDA to resolve the issue as quickly as possible. The department has three groups currently identifying the best way to resolve the incident.  

The CIO will provide updates as more information evolves.

Help is available

For technical help call the Customer Help Desk at 1-866-945-1354 (TTY: 1-800-877-8339), start a chat with an agent, or type the full Knowledge Base Article number or keywords into the search box on the Forest Service Digital Work Place Portal to find helpful knowledge management documents.

The CIO is committed to providing reasonable accommodation in all of its activities, services and programs for individuals with disabilities. If you require reasonable accommodation in accessing and using the information contained in this email, please email CIO News.

Visit the CIO News Archives for past emails.