Starting May 19, 2025, the HRM contact center will have the following new hours of operation:

• Opened on Mondays to Fridays from 7 a.m. to 3:30 p.m. Mountain Time

• Closed daily for a 30-minute lunch break from 11 a.m. to 11:30 a.m. Mountain Time

• Closed on the weekends and on all federal holidays

On Friday, May 30, 2025, the Human Resources Management contact center will be closed all day for a staff meeting.

You can open an HR help case by using the options below:

• Email: hrm_contact_center@usda.gov

• Self-Service: ConnectHR, then select HR Help. For detailed instructions, visit the HR Help How-to Add a Case Guide.